When you shop with us, we want you to be completely satisfied. If for any reason you are not satisfied with your purchase, you may return it for a replacement, but no refund will be issued under any condition.We will not accept any returns without prior notification of the return and a valid receipt as proof of purchase. Shipping is non-refundable.
With reference to your concern, we would like to inform that we provide 100% replacement for major manufacturing defects highlighted to us within warranty period as per company policy. However, no cash refund is allowed once the article is purchased.
How do I return a package?
For your convenience, the Return Form includes a Return Label that you may use when shipping the package back to us. Simply attach the label to the outside of your package and send the package via BlueDart or FedEx or insured parcel post.
If you no longer have your Return Form and cannot print a new one, please Contact Us via email us firstname.lastname@example.org or call us on +91 990 902 0009. Our Customer Service hours are Monday – Saturday from 11-30 am to 6-30 pm (Lunch break -1:30 PM to 2.00 PM)
Cancellation before shipment:
If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on email@example.com or call us on +91 990 902 0009
In such cases, the order will be cancelled and the refund will be initiated within 72 business hours after the cancellation request.
Cancellation post shipment:
If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with our Customer Support team on firstname.lastname@example.org or call us on +91 990 902 0009
Once we receive the product(s) back and verify its packaging/condition, Post our examination we’ll refund your money within 72 business hours.
In the event where there are defects in the Product (attributable to, and accepted by Mac & Pratt after due verification at its sole discretion), a User may initiate a request for returning the Product on the Platforms. The User shall initiate such requests for a return not later than 5 (five) days from the date on which he/she received the delivery of the Product
The User will be required to produce a copy of the original invoice at the time of placing a request for return or exchange of Products. The User shall ensure that the Product(s) being returned comply with the conditions set out under this Return and Refund Policy and are, among other conditions, unused, intact, all packaging material undamaged and unused. Mac & Pratt reserves the right to alter and enforce this Return and Refund Policy at any time without having to serve a prior notice on the User.
What do I do if my order is incomplete, incorrect or damaged?
If you order is incomplete, incorrect, or damaged, please Contact Us via email email@example.com or call us on +91 990 902 0009 within 48 hours of receipt.
Our Customer Service hours are Monday – Saturday from 11-30 am to 6-30 pm (Lunch break -1:30 PM to 2.00 PM)
If a product has been authorized for a return by www.macnpratt.com, the customer has 5 business days in which to make the return. A Return Number will be provided by www.macnpratt.com dependant on the damage or fault. Upon receiving this number the customer must return the product(s) within 5 days. No refund, store credit or replacement will be provided until the faulty or damaged product or products are received for evaluation by www.macnpratt.com.
If a product has been authorized for a return by www.macnpratt.com, you (the customer) must ensure the product or products are carefully wrapped and securely packaged to avoid any further possible damage. This must be accompanied with the purchase receipt. We advise you (the customer) to use a courier company that can provide you (the customer) with a tracking number for the return. The customer will be liable for the shipping cost involved when returning the product/products.
If a product has been authorized for a return by www.macnpratt.com, the product or products must be in the same condition in which you received them and the product or products must be unopened, not used.
NOTE: When the returned item has been received by www.macnpratt.com the product/products will be assessed and you will be notified of the next steps.